Responsible Gaming at betlil — Keeping Play Fun and Safe

1 Age Restriction and Eligibility

betlil operates strictly as an 18+ platform. No person under the age of 18 years is permitted to open a betlil account, deposit funds, or participate in any form of betting or casino gaming on the platform. This requirement is absolute and applies to all players in Bangladesh and any other jurisdiction from which the betlil platform is accessed.

At the point of registration, all new players are required to confirm — by completing the account sign-up process — that they are aged 18 or above. betlil also conducts mandatory identity verification for all accounts, during which age is confirmed against a government-issued identity document such as a National ID card or passport. Accounts where age verification cannot be completed satisfactorily will be suspended pending resolution, and any funds held in such accounts will be frozen until the matter is resolved.

betlil takes its obligation to prevent underage gambling seriously. Any player found to have misrepresented their age will have their account permanently closed and any winnings forfeited. If you believe a person under the age of 18 has accessed the betlil platform, please contact our support team immediately at [email protected].

2 Recognising Problem Gambling

Gambling is a popular form of entertainment for millions of people across Bangladesh and around the world, and the vast majority of players enjoy it responsibly without any negative consequences. However, for a minority of individuals, gambling can develop into a habitual behaviour that causes real harm — financially, emotionally, and socially. The first step toward addressing a gambling problem is recognising the warning signs.

betlil encourages all players to honestly assess their gambling habits from time to time. The following indicators may suggest that your gambling is moving beyond recreational entertainment and beginning to cause harm:

If you recognise several of these patterns in your own behaviour, we strongly encourage you to take action. betlil's responsible gaming tools — described in the sections below — are available immediately through your account settings. You can also contact betlil support at any time for confidential guidance on applying limits or requesting exclusion.

3 Deposit and Loss Limits

One of the most effective ways to maintain control over your gambling spending is to set a firm deposit limit before you begin playing. betlil provides a flexible deposit-limit system that allows you to cap the total amount of money you add to your betlil account within a chosen time window.

How Deposit Limits Work on betlil

You can set deposit limits from within the Responsible Gaming section of your betlil account settings. Limits are available on the following cycles:

• Daily limit: The maximum total you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer, card) within a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: The maximum total you can deposit within a rolling 7-day window.
• Monthly limit: The maximum total you can deposit within a rolling 30-day window.

Once a limit is reached, betlil's system will automatically block any further deposit attempts until the relevant time window resets. There is no workaround — the limit applies equally across all payment methods linked to your account.

Adjusting Your Deposit Limits

• Lowering a limit: Takes effect immediately. If you reduce your daily limit from ৳5,000 to ৳2,000, the lower cap applies from the moment you save the change.
• Raising a limit: Subject to a mandatory 7-day cooling-off period from the time the increase is requested. This delay is intentional — it gives you time to reconsider and prevents impulsive decisions made during an active session.
• Removing a limit entirely: Also subject to a 7-day cooling-off period and requires confirmation via the email address registered on your account.

4 Session Time Limits

Time can pass very quickly during an engaging betting session, and many players find they have spent significantly longer on the platform than they originally intended. betlil's session time limit tool addresses this directly by allowing you to define the maximum duration of any single logged-in session on the platform.

Session time limits can be set in the Responsible Gaming section of your account settings. You may configure a limit of anywhere from 30 minutes up to a maximum of 12 hours per session. When your session limit is approaching, betlil will display a visible on-screen notification — typically 10 minutes before the limit expires — so that you have time to complete any open bets in an orderly way.

What Happens When a Session Limit Expires

• betlil will display a clear prompt on screen informing you that your session limit has been reached.
• You will be offered the choice to end the session or to explicitly extend it for a defined additional period (subject to your account settings).
• If no action is taken within 5 minutes of the prompt appearing, betlil will automatically log you out.
• Any open bets placed before the session limit expired will be settled normally according to betlil's standard rules.

Reality Check Reminders

In addition to hard session limits, betlil also offers optional reality check pop-ups at intervals of 30, 60, or 90 minutes. Each reality check displays your current session duration, the number of bets placed, and your net win or loss position for the session. This information is presented neutrally and without judgment — the goal is simply to ensure you are always making informed, conscious decisions about whether to continue playing.

5 Time-Out Feature

Sometimes you need more than a session limit — you need a complete break from gambling for a defined period. betlil's time-out feature is designed for exactly this situation. A time-out is a temporary, voluntary suspension of your betlil account that you can activate at any time directly from your account settings.

Available Time-Out Periods

• 24-hour time-out: Suitable for players who want a brief daily reset after a losing session or an extended period of play.
• 48-hour time-out: A standard short break, particularly useful over a weekend when betting volumes on cricket, football, and other sports are typically high.
• 7-day time-out: A one-week pause that provides meaningful distance from the platform without committing to a long-term exclusion.
• 30-day time-out: A full calendar month away from betlil, recommended for players who recognise a pattern of excessive play and want to reset their habits before returning.

What a Time-Out Covers

During a time-out period, your betlil account is fully suspended. You cannot log in, you cannot deposit funds via bKash, Nagad, Rocket, Upay, or any other payment method, and you cannot place bets on sports events or casino games. Any pending bets placed before the time-out was activated will be settled normally.

A time-out cannot be cancelled early once activated. If you attempt to log in during a time-out, you will be shown a message confirming when your time-out expires and reminding you of the support resources available. At the end of the time-out period, your account will automatically reactivate.

6 Self-Exclusion

Self-exclusion is the most serious and comprehensive responsible gaming measure available to betlil players. It is intended for individuals who recognise that gambling is causing them genuine harm and who wish to remove access to the betlil platform for a substantial, protected period.

How to Request Self-Exclusion from betlil

1. 1 Log in to your betlil account and navigate to the Responsible Gaming section within your account settings.
2. 2 Select "Self-Exclusion" and choose your preferred exclusion period — a minimum of 6 months, or a permanent exclusion with no end date.
3. 3 Confirm your request via the verification link sent to your registered email address.
4. 4 Your betlil account will be suspended within 24 hours of confirmation. You will receive an email notification once the suspension is active.
5. 5 Alternatively, you may request self-exclusion by contacting betlil support directly at [email protected] — our team will process the request promptly and confidentially.

What Self-Exclusion Means in Practice

• Your betlil account is suspended and you cannot log in for the duration of the exclusion period.
• All marketing communications from betlil to your contact details will be suspended immediately.
• Any account balance at the time of exclusion will be refunded to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 to 10 business days.
• Self-exclusion is irreversible during the chosen term. Requests to lift a self-exclusion before it expires will not be processed, regardless of the reason given.
• For permanent self-exclusions, a 7-year waiting period applies before any reinstatement request can be considered, and all reinstatement requests are subject to a formal review process.

7 Underage Player Protection

Protecting minors from exposure to gambling content is a responsibility that betlil takes very seriously. While betlil's age verification processes are designed to prevent underage registration, we also encourage parents, guardians, and other adults sharing household devices or internet connections to take additional precautions at the device and network level.

Parental Control Guidance

If you share a computer, smartphone, or tablet with a person under the age of 18, betlil recommends the following steps to prevent accidental or intentional access to gambling sites:

• Use device-level parental controls: Most modern smartphones, tablets, and computers — including Android, iOS, Windows, and macOS devices — include built-in parental control features that allow you to block specific websites or categories of content.
• Use a dedicated browser profile: Consider logging in to betlil only from a private or password-protected browser profile that minors in the household cannot access.
• Never save your betlil password on a shared device: Ensure that your login credentials are not stored in the browser's password manager on any device that a minor could access.
• Log out after every session: Always log out of your betlil account when you finish playing, especially on shared devices.
• Talk openly with young people: Age-appropriate conversations about the risks associated with gambling are one of the most effective long-term protective measures available to parents and guardians.

8 Getting Help and Support

If you feel that gambling is becoming a problem for you — or for someone you care about — please do not hesitate to reach out for help. betlil's support team is available 24 hours a day, 7 days a week, every day of the year including public holidays such as Eid, Durga Puja, Victory Day (16 December), and Independence Day (26 March). There is no wrong time to ask for help.

Contact betlil Support

You can reach betlil's responsible gaming support team at any time via email: [email protected]. When contacting us about a responsible gaming matter, please include your registered email address and a brief description of the support you need. All responsible gaming communications are treated with strict confidentiality and handled by trained members of our player welfare team.

What betlil Support Can Help You With

• Setting up or adjusting deposit limits, session limits, and reality check reminders
• Activating a time-out on your account
• Processing a self-exclusion request, including permanent exclusion
• Providing information about the self-assessment tools available in your account
• Answering questions about your account activity history and spending patterns
• Signposting to external support organisations if you require professional counselling beyond what betlil can provide

Recognising When to Seek External Help

betlil's internal support tools and team are the first point of contact for responsible gaming concerns on the platform. However, we fully recognise that some situations require professional mental health or financial counselling that goes beyond the scope of a betting operator. If you or someone close to you is experiencing significant distress, financial hardship, or relationship breakdown as a result of gambling, please consider seeking support from a qualified counsellor or mental health professional in your area.

Taking the step of speaking to a professional is not an admission of failure — it is a courageous and practical decision. Many people in Bangladesh and worldwide have successfully addressed gambling-related difficulties with the right support, and a full recovery of financial stability and personal wellbeing is absolutely achievable.