betlil Privacy Policy — How We Handle Your Data

1 Information We Collect

betlil collects personal data from you through several channels: directly when you register an account or complete identity verification; automatically when you navigate and interact with the betlil platform; and, in limited cases, from trusted third-party sources such as payment processors and fraud-prevention services.

Information You Provide Directly

When you register a betlil account or update your profile, we collect the following categories of information:

• Identity information: Full legal name, date of birth, and gender.
• Contact information: Email address and mobile phone number registered in Bangladesh.
• Residential information: Home address, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), and country.
• Verification documents: National identity card, passport, or other government-issued photo identification provided during age and identity verification.
• Account credentials: Your chosen username and a hashed (encrypted) version of your password. betlil never stores passwords in plain text.
• Payment information: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay), bank account references (Dutch-Bangla Bank, City Bank, BRAC Bank), and partial card details where applicable. Full card numbers are handled exclusively by our certified payment processors.
• Communications: Messages you send to betlil support, feedback you submit, and any correspondence relating to your account or a complaint.

Information Collected Automatically

When you access and use the betlil platform — whether on desktop or mobile — we automatically collect certain technical and behavioural data. This includes:

• Device and browser data: IP address, device type, operating system, browser type and version, and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, click paths, and feature interactions.
• Location data: Approximate geographic location derived from your IP address. betlil does not collect precise GPS location data.
• Cookies and similar technologies: Session cookies, persistent cookies, and analytics tags as described in the Cookies section below.

Information from Third Parties

betlil may receive data about you from carefully selected third-party partners in the following limited circumstances: identity and age verification providers who confirm the authenticity of your submitted documents; payment processors who confirm the status of deposit and withdrawal transactions; and fraud-prevention services that flag patterns of unusual or potentially abusive account activity.

2 How We Use Your Data

betlil processes your personal data only for specific, documented purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The table below summarises our primary processing activities and the lawful basis on which each rests.

Marketing Communications

betlil will only send promotional emails, SMS messages, or in-platform notifications if you have explicitly opted in to receive them. You may withdraw your consent to marketing communications at any time by adjusting your account notification settings or by contacting betlil support. Withdrawal of marketing consent does not affect your ability to receive essential service communications such as account security alerts or transaction confirmations.

3 Data Sharing and Disclosure

betlil does not sell, rent, or trade your personal data to any third party. We share your personal data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers and Data Processors

betlil works with a carefully selected group of third-party service providers who process personal data on our behalf. These providers are contractually bound to process data only in accordance with betlil's documented instructions and to maintain appropriate security standards. Categories of providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing partners who handle the financial transaction layer of deposits and withdrawals.
• Identity verification providers: Services that authenticate identity documents submitted during the account verification process.
• IT infrastructure and hosting providers: Cloud hosting and server management services that store platform data in secure facilities.
• Customer support tooling: Ticketing and live-chat platforms used by the betlil support team to manage and respond to player enquiries.
• Analytics platforms: Tools used to analyse aggregated, anonymised platform usage data for product improvement purposes.

Legal and Regulatory Disclosure

betlil may disclose personal data to regulatory authorities, law enforcement agencies, or other competent bodies where we are legally required to do so, or where we determine in good faith that such disclosure is reasonably necessary to comply with a legal process, to protect the rights and safety of betlil players or staff, or to detect and prevent fraud or other illegal activity.

Business Transfers

In the event that betlil undergoes a merger, acquisition, or sale of all or substantially all of its assets, personal data held by betlil may be transferred to the acquiring entity as part of that transaction. In such circumstances, betlil will notify affected players prior to their personal data becoming subject to a different privacy policy and will take reasonable steps to ensure that the receiving entity maintains standards of data protection equivalent to those described in this policy.

4 Cookies and Tracking Technologies

betlil uses cookies and similar tracking technologies to operate the platform correctly, to understand how players navigate and interact with the site, and to improve the overall experience over time. This section explains what types of cookies we use and how you can manage them.

Types of Cookies Used by betlil

• Strictly necessary cookies: These cookies are essential for the betlil platform to function. They maintain your login session, preserve your security token, and enable core features such as depositing funds or placing bets. These cookies cannot be disabled without breaking the platform's functionality.
• Functional cookies: These cookies remember your preferences — such as your chosen language, display settings, and notification preferences — so that you do not need to reconfigure them on every visit.
• Analytics cookies: betlil uses anonymised analytics tools to measure aggregate traffic patterns, identify popular games and features, and diagnose technical errors. Analytics data does not personally identify individual players and is used exclusively for platform improvement.
• Security cookies: Short-lived cookies used to support fraud detection, rate-limiting, and bot-prevention mechanisms that protect player accounts and the integrity of the betlil platform.

Managing Your Cookie Preferences

You can control and manage cookies through your web browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling strictly necessary cookies will prevent you from logging in and using the betlil platform. Disabling functional or analytics cookies will not affect your ability to access the core platform but may reduce the quality of the experience.

For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation. betlil does not respond to Do Not Track (DNT) browser signals at this time, but we continue to monitor best-practice developments in this area.

5 Data Retention and Storage

betlil retains your personal data for as long as your account remains active and for a defined period thereafter, as required by our legal and operational obligations. The following retention principles apply:

• Active accounts: Personal data associated with an active betlil account is retained for the lifetime of the account plus a minimum of five (5) years following permanent account closure, to satisfy financial record-keeping obligations.
• Identity verification documents: Copies of identity documents submitted for verification are retained for a minimum of five (5) years from the date of submission, or longer if required by applicable legal obligations.
• Transaction records: Records of deposits, withdrawals, bets, and game results are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Records of support interactions are retained for a period of three (3) years from the date of the last interaction in a given support thread.
• Marketing data: Where you have opted in to marketing communications, betlil retains your marketing preferences until you withdraw consent. Following withdrawal, your data is suppressed (retained solely to ensure we do not contact you again) rather than deleted, to honour your opt-out.
• Analytics data: Aggregated, anonymised analytics data does not contain personal identifiers and may be retained indefinitely for platform improvement research.

When the applicable retention period expires, betlil will securely delete or irreversibly anonymise the relevant personal data. Data that has been anonymised to a standard where it can no longer be linked back to any individual is no longer considered personal data and falls outside the scope of this Privacy Policy.

Storage Location

betlil's platform data is stored on secure servers. betlil takes appropriate contractual and technical steps to ensure that any international transfer of personal data is protected by mechanisms equivalent to those described in this policy. Players based in Bangladesh should be aware that their data may be processed by server infrastructure located outside Bangladesh, but betlil ensures that equivalent protections are maintained in all cases.

6 Security Measures

betlil takes the security of your personal data seriously and implements a multi-layered approach to protecting the information held on our systems. Our security programme includes the following measures:

• SSL/TLS encryption: All data transmitted between your device and the betlil platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by the padlock icon in your browser's address bar when visiting betlil.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. betlil staff cannot read your password in plain text; only you know your password.
• Access controls: Access to personal data within betlil's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their specific role.
• Regular security assessments: betlil conducts periodic security reviews of its infrastructure, code, and operational processes to identify and remediate potential vulnerabilities.
• Fraud monitoring: betlil's platform includes automated fraud-detection systems that monitor account activity for indicators of unauthorised access, identity theft, or financial fraud, and generate alerts for human review where anomalies are detected.

What You Can Do to Stay Secure

While betlil maintains robust security on the platform side, you also play an important role in keeping your account safe. betlil recommends that you:

• Use a strong, unique password for your betlil account that you do not use on any other website or application.
• Never share your betlil login credentials with any other person.
• Log out of your betlil account when using a shared or public device.
• Contact betlil support immediately if you notice any unfamiliar account activity or believe your credentials have been compromised.

7 Your Privacy Rights

As a betlil player, you hold a number of rights in respect of the personal data that betlil processes about you. These rights are described below. To exercise any of these rights, please submit a written request to betlil support at [email protected]. betlil will respond to all verified requests within 30 days of receipt.

Right of Access

You have the right to request a copy of the personal data that betlil holds about you and to receive information about how that data is being used. betlil will provide this information in a structured, readable format.

Right to Rectification

If any personal data held by betlil about you is inaccurate or incomplete, you have the right to request that it be corrected. You may be able to update certain information directly within your betlil account settings. For data that cannot be updated through self-service, please contact betlil support.

Right to Erasure

You may request that betlil delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw the consent on which processing was based. Please note that betlil may be required to retain certain data for legal, regulatory, or fraud-prevention purposes even after an erasure request is received. betlil will inform you clearly if any data must be retained and why.

Right to Restrict Processing

In certain circumstances — for example, while the accuracy of your data is being contested, or while an objection to processing is being evaluated — you may request that betlil restricts the processing of your personal data to storage only.

Right to Object

Where betlil processes your data on the basis of legitimate interest, you have the right to object to that processing. betlil will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

Right to Withdraw Consent

Where betlil processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal was made.

8 Updates to This Policy

betlil reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this policy, betlil will notify registered players by posting a prominent notice on the betlil platform and, where appropriate, by sending a notification to the email address registered on your account.

The effective date at the top of this Privacy Policy will be updated to reflect the date on which the revised policy takes effect. We encourage you to review this page periodically to stay informed about how betlil protects your personal data. Your continued use of the betlil platform following the effective date of a revised Privacy Policy constitutes your acceptance of the changes described therein.

If you have any questions, concerns, or feedback regarding this Privacy Policy or betlil's data practices more broadly, please contact our support team at [email protected]. betlil is committed to addressing all privacy enquiries promptly and transparently.